CLIENT: SOUTHERN ILLINOIS ASSOCIATES | LOCATION: ST. LOUIS MISSOURI | INDUSTRY: BEHAVIORAL HEALTH
Boosting Efficiency at Southern Illinois Associates
REDUCTION IN ADMINISTRATIVE WORKLOAD
improvement in data processing speed
providers benefiting from tailored digital solutions
Streamlining Behavioral Health Practices: How We Help Clients Like Southern Illinois Associates
At Emberly, we focus on enhancing the efficiency and effectiveness of healthcare practices through tailored digital solutions. The success of Southern Illinois Associates, a five-provider behavioral health practice based in suburban St. Louis, Missouri, demonstrates the transformative impact of our services.
Client Overview
Southern Illinois Associates offers psychiatric and psychological services, providing care to a growing patient base. However, the practice faced several challenges that were detracting from both patient experience and operational efficiency. Cumbersome workflows, delays in third-party billing, and a lack of transparency in scheduling and collections were all contributing to lost revenue opportunities.
To address these issues, Southern Illinois Associates turned to a comprehensive solution that included advanced digital tools designed to streamline workflows and improve overall practice management. These solutions are in line with what we provide to our clients, ensuring they can focus on delivering high-quality care without being bogged down by administrative burdens.
Overcoming Operational Challenges
The practice’s transition to enhanced digital tools brought immediate improvements. For example, they were able to achieve greater transparency and efficiency in both clinical and fiscal operations. By integrating comprehensive practice management tools, Southern Illinois Associates saw a significant reduction in the back-and-forth communication that previously slowed down their billing processes.
Point-of-service collections also improved, with the practice now able to easily monitor outstanding balances and ensure timely revenue collection. These enhancements align with the kind of results we strive to deliver for our clients—helping them maintain financial stability while also being sensitive to their patients’ needs, especially during challenging times like the COVID-19 pandemic.
Improved Patient Interaction and Clinical Workflows
For a behavioral health practice, effective communication with patients is crucial. By adopting advanced electronic health record (EHR) solutions, Dr. Nigam and his team were able to improve the quality of patient interactions. Tools that reduce the need for extensive typing during consultations have allowed clinicians to maintain better eye contact, fostering stronger patient relationships.
The use of text macros, pre-populated encounter plans, and templated submissions for common lab and medication orders has also streamlined clinical workflows, reducing the time clinicians spend on charting and administrative tasks. This focus on efficiency without compromising patient care is at the heart of the solutions we implement for our clients.
Enhancing Internal and External Communication
Over the past two years, Southern Illinois Associates has reported improved communication both within the practice and with patients. By integrating third-party tools that transcribe voicemails directly into the EHR, the practice has further streamlined its operations, enhancing employee satisfaction and reducing manual tasks at the front desk.
This improvement in workflow—from patient intake to follow-up—has not only increased efficiency but also contributed to the overall profitability of the practice. These are the types of tailored solutions we bring to our clients, ensuring that every aspect of their practice is optimized for better performance and patient outcomes.
Building Better Workflows for Better Patient Care
At Emberly, we are committed to helping practices like Southern Illinois Associates overcome operational challenges and enhance patient care through the use of advanced digital solutions. By streamlining workflows, improving communication, and optimizing revenue management, we enable our clients to focus on what they do best—providing exceptional care to their patients.
Let us help you achieve similar success by implementing the right solutions for your practice’s unique needs, ensuring that you can deliver the highest standard of care while maintaining operational excellence.