Healthcare

CLIENT: Ridgeview Internal Medicine Group | LOCATION:rochester, NEW YORK | INDUSTRY: INTERNAL MEDICINE Helping Ridgeview Internal Medicine Group 0 % DECREASE IN STAFF BURNOUT RATES 0 + PATIENTS RECORDS DIGITIZED 0 x FASTER PATIENT ONBOARDING PROCESS Reducing Physician Burnout: How Emberly Helps Practices Like Ridgeview Internal Medicine Group At Emberly, we specialize in empowering healthcare practices with advanced digital solutions to reduce burnout and enhance operational efficiency. Ridgeview Internal Medicine Group, located in Rochester, New York, is a prime example of how our services can transform a practice. Client Overview Ridgeview Internal Medicine Group, established by Dr. Joseph DiPoala, Jr. in 1992, operates as an independent practice with four physicians and two nurse practitioners. Despite their commitment to patient care, they faced significant challenges including physician burnout, clinical inefficiencies, and cumbersome EHR systems that impacted their ability to grow and provide quality care. To address these issues, Ridgeview adopted a comprehensive cloud-based solution, which aligns with the types of solutions we provide at Emberly, ensuring practices can focus more on patient care and less on administrative burdens. Overcoming Operational Challenges Before transitioning to our recommended solution, Ridgeview struggled with outdated EHR systems that required laborious updates, often forcing physicians to work after hours. This not only contributed to burnout but also distracted them during patient visits due to lengthy charting procedures. By implementing a more intuitive and efficient EHR system, Ridgeview saw immediate improvements in clinical efficiency and physician satisfaction. This transition mirrors the results we aim to deliver for our clients, ensuring seamless operations and better patient-provider relationships. Improved Patient Interaction and Clinical Workflows Dr. DiPoala and his team experienced significant improvements in their workflows. Tools that reduce the need for extensive typing during consultations allowed clinicians to maintain better eye contact with patients, fostering stronger relationships. The use of text macros, workflow enhancements, and encounter plans streamlined clinical tasks, reducing the time spent on charting and increasing the time available for patient care. These enhancements are exactly what Emberly strives to provide, helping practices improve the quality of interactions with patients and optimize their clinical workflows. Improved Reporting and Reduced Administrative Burdens Ridgeview also benefited from automated value-based care and MIPS reporting, saving hours of time for physicians. This functionality helped them focus on delivering high-quality care without the constant pressure of managing detailed reporting manually. At Emberly, we ensure our clients have access to advanced reporting capabilities that not only improve operational efficiency but also enhance patient health measures. This focus on reducing administrative burdens and improving care quality is central to the services we offer. Supporting Independence and Growth One of the pivotal decisions for Ridgeview was to remain an independent practice. By adopting advanced digital solutions, they were able to enhance their operational efficiency and profitability without the need for hospital employment. This decision allowed them to maintain administrative freedom and provide more hands-on patient care. Our solutions at Emberly support similar goals for our clients, enabling them to achieve independence and growth through better technology and streamlined processes. By leveraging efficient EHR systems, practices can save time, reduce administrative burdens, and focus on Enhancing Efficiency and Patient Care At Emberly, we are dedicated to helping practices like Ridgeview Internal Medicine Group overcome operational challenges and reduce physician burnout through advanced digital solutions. By streamlining workflows, improving reporting capabilities, and enhancing patient interactions, we enable our clients to deliver exceptional care and maintain operational excellence. Let us help you achieve similar success with tailored solutions designed to meet the unique needs of your practice, ensuring you can provide the highest standard of care while maintaining a healthy work-life balance.

CLIENT: MY EYE DR. | LOCATION: UNITED STATES | INDUSTRY: VISION CARE How Emberly Transformed Operations at MyEyeDr. Automating Growth: How We Help Clients Like MyEyeDr. Streamline Operations At Emberly, we empower our clients to achieve digital transformation and drive growth through advanced automation solutions. A notable example of the impact these solutions can have is seen in the experience of MyEyeDr., a leading vision care provider in the United States. Client Overview MyEyeDr. started with a network of 40 vision care centers in the Washington D.C. metro area and has since expanded to over 850 centers across the U.S. Their growth strategy relies heavily on acquisitions, which, while effective, bring the challenge of integrating disparate systems and processes. This is where our automation expertise comes into play. To manage the complexity of these integrations and maintain their rapid growth trajectory, MyEyeDr. turned to automation. Leveraging software solutions designed to streamline operations, they were able to transform how they manage and process critical tasks, ensuring smooth transitions and efficient operations across their expanding network. Overcoming Industry Challenges The optometry industry is unique, combining elements of both healthcare and retail, and is often served by software providers that are slow to innovate. This presents a challenge for a forward-thinking company like MyEyeDr., which is eager to adopt new ways of delivering services. When existing tools and technologies couldn’t keep up with their needs, they turned to robotic process automation (RPA) as a solution to bridge these gaps. By implementing RPA, MyEyeDr. was able to automate processes that would otherwise require extensive custom development, significantly speeding up their integration and operational efficiency. This approach aligns with the solutions we provide to our clients, helping them overcome industry-specific challenges and drive innovation within their organizations. Driving Efficiencies and Streamlining Processes One of the most impactful areas where automation was applied is in cash application. The software solution MyEyeDr. utilized processed $186 million in remittances in a single year. By automating a significant portion of the process, they were able to complete tasks more efficiently and with greater accuracy, reducing the workload on their staff. Additionally, automation played a crucial role in processing eyewear claims. In 2022 alone, MyEyeDr. retained $6.9 million in eyewear claim revenue that would have otherwise been at risk. By automating the movement and management of claims, they saved over $310,000 in payroll, allowing them to scale operations without needing to add a significant headcount. This kind of operational efficiency is exactly what we aim to deliver to our clients, enabling them to maximize their resources and focus on value-added activities. Uncovering New Opportunities for Automation While many companies start small with automation, MyEyeDr. took a different approach by targeting high-impact areas right from the start. This strategy has not only driven significant improvements in revenue cycle management but also uncovered new opportunities for automation in everyday workflows. At Emberly, we encourage our clients to explore automation across all facets of their operations, including those smaller, repetitive tasks that can add up to significant time savings. By identifying and automating these micro-processes, companies can free up their employees to focus on more strategic initiatives, further fueling growth and innovation. Through our tailored automation solutions, we help organizations like MyEyeDr. achieve seamless integration, operational excellence, and sustained growth. Our mission is to provide the tools and expertise necessary for our clients to thrive in an increasingly automated world, ensuring they stay ahead of the curve and ready for whatever challenges come their way.

CLIENT: IHH HEALTHCARE | LOCATION: GLOBAL | INDUSTRY: HEALTHCARE NETWORK Eliminating Pain Points in Healthcare Operations 0 + individual transactions automated annually 0 > YEAR AMORTIZATION PERIOD 0 x FASTER BILLING & PROCESSING TIMES The Power of Automation: Eliminating Pain Points in Healthcare Operationsactice’s Potential At Emberly, we specialize in driving digital transformation for our clients by implementing advanced automation solutions that streamline operations and enhance efficiency. A compelling example of the impact of these solutions can be seen in the experience of IHH Healthcare, one of the world’s largest healthcare networks. This isn’t about just keeping up with trends; it’s about ensuring that your practice is equipped to deliver the highest standard of care efficiently and sustainably. The future of private practice lies in embracing technology to automate, streamline, and elevate the way you operate. Client Overview IHH Healthcare operates 83 hospitals across 10 countries, including major markets like Singapore, Malaysia, Turkey, and India. In Singapore, where they are the largest private healthcare provider, their operations were complicated by over 100 legacy systems, creating significant operational challenges for their staff. To address these issues, they turned to automation. Through the implementation of a comprehensive software solution, they were able to quickly realize the benefits of automating critical processes, which is exactly the kind of transformation we deliver to our clients. Our goal is to help organizations move past the limitations of outdated systems, enabling them to operate more efficiently and effectively. Round-the-Clock Accessibility One of the key benefits of the automation solution was its ability to extend operational capabilities beyond regular office hours, offering round-the-clock service availability. For example, an automated system was implemented to handle password resets for legacy applications, allowing staff to regain access to essential systems at any time. This kind of 24/7 automation is a core component of the solutions we provide, ensuring our clients can maintain smooth operations without the constraints of manual processes. Improving Employee Satisfaction The software solution also automated numerous repetitive and tedious tasks across various departments, leading to a noticeable improvement in employee satisfaction. By reducing the burden of mundane tasks, employees were able to focus on more meaningful work, a benefit we consistently strive to bring to our clients. We work closely with organizations to identify and implement automation that not only boosts productivity but also enhances the overall workplace experience. During their automation journey, IHH Healthcare successfully automated processes like clinic listings and report generation, resulting in substantial cost savings—up to S$700,000 annually, with the potential for even greater savings as the automation scales. These are the kinds of impactful results we aim to achieve for our clients, helping them maximize efficiency and reduce operational costs. Optimizing for Insanely Effective Practices Once you’ve identified the inefficiencies and bottlenecks in your practice, the next step is to optimize. This is where technology truly shines. By leveraging the insights gained from process discovery, you can make informed decisions about how to streamline operations, reduce costs, and improve patient care. Automation: Many of the inefficiencies identified through process discovery can be addressed through automation. Whether it’s automating appointment reminders, billing processes, or patient follow-ups, automation reduces the burden on your staff and improves the patient experience. Workflow Redesign: Sometimes, the solution isn’t automation—it’s redesign. By rethinking the way work flows through your practice, you can create processes that are more efficient and effective. This might involve changing the way tasks are assigned, introducing new tools, or simplifying existing procedures. Continuous Improvement: Process discovery isn’t a one-time event; it’s an ongoing process. By continuously monitoring and analyzing your practice’s operations, you can keep making improvements, ensuring that your practice remains agile and effective in a changing healthcare landscape. Cultivating Automation Champions In addition to implementing automation, IHH Healthcare fostered a culture of continuous improvement by cultivating internal champions who could lead further automation efforts. This approach aligns with our strategy at Emberly, where we not only deliver solutions but also empower our clients to sustain and expand their automation initiatives. By developing internal expertise, our clients can continue to innovate and drive efficiencies long after our initial engagement. Through our expertise and the right software solutions, we help organizations like yours achieve digital transformation, improve workflow efficiency, and elevate overall performance. Our mission is to provide you with the tools and strategies needed to succeed in an increasingly automated world.