CLIENT: MY EYE DR. | LOCATION: UNITED STATES | INDUSTRY: VISION CARE
How Emberly Transformed Operations at MyEyeDr.
Automating Growth: How We Help Clients Like MyEyeDr. Streamline Operations
At Emberly, we empower our clients to achieve digital transformation and drive growth through advanced automation solutions. A notable example of the impact these solutions can have is seen in the experience of MyEyeDr., a leading vision care provider in the United States.
Client Overview
MyEyeDr. started with a network of 40 vision care centers in the Washington D.C. metro area and has since expanded to over 850 centers across the U.S. Their growth strategy relies heavily on acquisitions, which, while effective, bring the challenge of integrating disparate systems and processes. This is where our automation expertise comes into play.
To manage the complexity of these integrations and maintain their rapid growth trajectory, MyEyeDr. turned to automation. Leveraging software solutions designed to streamline operations, they were able to transform how they manage and process critical tasks, ensuring smooth transitions and efficient operations across their expanding network.
Overcoming Industry Challenges
The optometry industry is unique, combining elements of both healthcare and retail, and is often served by software providers that are slow to innovate. This presents a challenge for a forward-thinking company like MyEyeDr., which is eager to adopt new ways of delivering services. When existing tools and technologies couldn’t keep up with their needs, they turned to robotic process automation (RPA) as a solution to bridge these gaps.
By implementing RPA, MyEyeDr. was able to automate processes that would otherwise require extensive custom development, significantly speeding up their integration and operational efficiency. This approach aligns with the solutions we provide to our clients, helping them overcome industry-specific challenges and drive innovation within their organizations.
Driving Efficiencies and Streamlining Processes
One of the most impactful areas where automation was applied is in cash application. The software solution MyEyeDr. utilized processed $186 million in remittances in a single year. By automating a significant portion of the process, they were able to complete tasks more efficiently and with greater accuracy, reducing the workload on their staff.
Additionally, automation played a crucial role in processing eyewear claims. In 2022 alone, MyEyeDr. retained $6.9 million in eyewear claim revenue that would have otherwise been at risk. By automating the movement and management of claims, they saved over $310,000 in payroll, allowing them to scale operations without needing to add a significant headcount. This kind of operational efficiency is exactly what we aim to deliver to our clients, enabling them to maximize their resources and focus on value-added activities.
Uncovering New Opportunities for Automation
While many companies start small with automation, MyEyeDr. took a different approach by targeting high-impact areas right from the start. This strategy has not only driven significant improvements in revenue cycle management but also uncovered new opportunities for automation in everyday workflows.
At Emberly, we encourage our clients to explore automation across all facets of their operations, including those smaller, repetitive tasks that can add up to significant time savings. By identifying and automating these micro-processes, companies can free up their employees to focus on more strategic initiatives, further fueling growth and innovation.
Through our tailored automation solutions, we help organizations like MyEyeDr. achieve seamless integration, operational excellence, and sustained growth. Our mission is to provide the tools and expertise necessary for our clients to thrive in an increasingly automated world, ensuring they stay ahead of the curve and ready for whatever challenges come their way.