CLIENT: IHH HEALTHCARE | LOCATION: GLOBAL | INDUSTRY: HEALTHCARE NETWORK
Eliminating Pain Points in Healthcare Operations
individual transactions automated annually
YEAR AMORTIZATION PERIOD
FASTER BILLING & PROCESSING TIMES
The Power of Automation: Eliminating Pain Points in Healthcare Operationsactice’s Potential
At Emberly, we specialize in driving digital transformation for our clients by implementing advanced automation solutions that streamline operations and enhance efficiency. A compelling example of the impact of these solutions can be seen in the experience of IHH Healthcare, one of the world’s largest healthcare networks.
This isn’t about just keeping up with trends; it’s about ensuring that your practice is equipped to deliver the highest standard of care efficiently and sustainably. The future of private practice lies in embracing technology to automate, streamline, and elevate the way you operate.
Client Overview
IHH Healthcare operates 83 hospitals across 10 countries, including major markets like Singapore, Malaysia, Turkey, and India. In Singapore, where they are the largest private healthcare provider, their operations were complicated by over 100 legacy systems, creating significant operational challenges for their staff.
To address these issues, they turned to automation. Through the implementation of a comprehensive software solution, they were able to quickly realize the benefits of automating critical processes, which is exactly the kind of transformation we deliver to our clients. Our goal is to help organizations move past the limitations of outdated systems, enabling them to operate more efficiently and effectively.
Round-the-Clock Accessibility
One of the key benefits of the automation solution was its ability to extend operational capabilities beyond regular office hours, offering round-the-clock service availability. For example, an automated system was implemented to handle password resets for legacy applications, allowing staff to regain access to essential systems at any time. This kind of 24/7 automation is a core component of the solutions we provide, ensuring our clients can maintain smooth operations without the constraints of manual processes.
Improving Employee Satisfaction
The software solution also automated numerous repetitive and tedious tasks across various departments, leading to a noticeable improvement in employee satisfaction. By reducing the burden of mundane tasks, employees were able to focus on more meaningful work, a benefit we consistently strive to bring to our clients. We work closely with organizations to identify and implement automation that not only boosts productivity but also enhances the overall workplace experience.
During their automation journey, IHH Healthcare successfully automated processes like clinic listings and report generation, resulting in substantial cost savings—up to S$700,000 annually, with the potential for even greater savings as the automation scales. These are the kinds of impactful results we aim to achieve for our clients, helping them maximize efficiency and reduce operational costs.
Optimizing for Insanely Effective Practices
Once you’ve identified the inefficiencies and bottlenecks in your practice, the next step is to optimize. This is where technology truly shines. By leveraging the insights gained from process discovery, you can make informed decisions about how to streamline operations, reduce costs, and improve patient care.
- Automation: Many of the inefficiencies identified through process discovery can be addressed through automation. Whether it’s automating appointment reminders, billing processes, or patient follow-ups, automation reduces the burden on your staff and improves the patient experience.
- Workflow Redesign: Sometimes, the solution isn’t automation—it’s redesign. By rethinking the way work flows through your practice, you can create processes that are more efficient and effective. This might involve changing the way tasks are assigned, introducing new tools, or simplifying existing procedures.
Continuous Improvement: Process discovery isn’t a one-time event; it’s an ongoing process. By continuously monitoring and analyzing your practice’s operations, you can keep making improvements, ensuring that your practice remains agile and effective in a changing healthcare landscape.
Cultivating Automation Champions
In addition to implementing automation, IHH Healthcare fostered a culture of continuous improvement by cultivating internal champions who could lead further automation efforts. This approach aligns with our strategy at Emberly, where we not only deliver solutions but also empower our clients to sustain and expand their automation initiatives. By developing internal expertise, our clients can continue to innovate and drive efficiencies long after our initial engagement.
Through our expertise and the right software solutions, we help organizations like yours achieve digital transformation, improve workflow efficiency, and elevate overall performance. Our mission is to provide you with the tools and strategies needed to succeed in an increasingly automated world.